Tech Support Engineer(s) III

Company Name:
EMC Corporation
JOB DUTIES: Applies advanced systems level technical expertise to resolve standard to highly complex customer issues. Accepts escalations requests from other technical team members as the subject matter expert. Works closely with engineering and cross functional team in resolving customer issues. Identifies, develops and implements problem resolutions and follows standard practices and procedures. Acts as a remote customer advocate for selected accounts. Identify and document with management to proactively revise current procedures and tools to improve customer satisfaction. Will be expected to develop and participate in solutions training and problem resolutions skills development. May be assigned to projects that utilize EMC Avamar for backup and restore solutions, Virtual Data Protection and Virtual Cloud Computing. May be assigned to various, unanticipated sites throughout the United States.
JOB REQUIREMENTS: Bachelors degree or equivalent in Comp. Sci., Engin(any), Business, Math, Physics, or related technical field plus 24 months experience in job offered or computer related occupation. Experience must include: 1) EMC Avamar integration, 2) Virtual Data Protection, 3) Virtual Cloud Computing, 4) information life cycle management, 5) VMKernel, 6) VMware Storage and Fault, 7) Hyper-visor, and 8) troubleshooting in-depth virtual storage issues. Experience may be gained concurrently. Any suitable combination of education, training or experience is acceptable. Employer will accept one year in the job offered will substitute for one year of education toward a bachelors degree.

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