Senior Technical Account Manager(s)

Company Name:
EMC Corporation
DUTIES: The Technical Account Manager is a post-sales Technical resource within a specific EMC practice. Drive technical activities proactively, as well as the customer's technical go-to person during customer service events. The core attribute is to help customers avoid problems before they occur and focus to ensure environmental stability. Will leverage support of local and corporate resources attaining a high level of customer satisfaction and identifies, informs, and works with the account team on potential sales opportunities based upon the technical observations within the customer's environment. Ensures best support practices within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations. Responsible for providing technical recommendations based on the data obtained during the weekly, monthly and quarterly reports provided to the customer. Provide subject matter expert level guidance to team members and other EMC cross team members. May be assigned to various, unanticipated sites throughout the United States.
REQUIREMENTS: Bachelors degree in Comp. Sci., Engin(any), Business, Math, Physics, or related technical field. One year of experience in the job offered will substitute for one year of education toward a bachelors degree.24 months experience in job offered or computer related occupation. Experience must include: 1) OneFS Maintenance, 2) OneFS Kernel Optimization, 3) OneFS File System optimizations, 4) OneFS Troubleshooting, 5) SmartConnect Advanced, 6) SyncIQ, 7) SnapshotIQ and Optimization, 8) OneFS File System Data Protection optimizations, 9) Aligning customer OneFS usage with OneFS and Isilon best practice, hardware replacement and software optimizations, and 10) OneFS networking optimization to client Windows/Linux clients connectivity. Experience may be gained concurrently. Any suitable combination of education, training or experience is acceptable.

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